Refund policy

 Return, Exchange & Refund Policy

At Saree Studio, we carefully check every parcel before dispatch to ensure your order reaches you in the best possible condition.

1. Exchange Policy

- We offer an exchange only if your parcel arrives with major damage, a serious manufacturing defect, or a significant issue with the product.

- Any exchange request must be reported within 7 days of delivery.

- Customers must provide clear pictures or an unboxing video as proof of the damage or issue.

- All claims will be reviewed by our team, and an exchange will be approved only after verification.

2. Return & Refund Policy

- We do not offer returns or refunds for change of mind, color preferences, or incorrect size selection.

- If a parcel arrives with serious damage or a major issue, please contact us within 7 days of delivery. After reviewing the evidence, we will determine whether an exchange, return, or refund is appropriate.

- Refunds will only be considered for verified cases approved by our team.

3. Important Conditions

- Customers must report any damage or major issue within 7 days of receiving the parcel.

- After the 7-day period, we will not be responsible for damage or issues reported later.

- Minor variations in color due to lighting, photography, or screen settings are not considered defects.

- The product must be unused and in its original condition for an exchange or return to be considered.

4. Contact Us

If you receive a damaged parcel or have a serious issue with your order, please contact us through our official social media page or customer support as soon as possible.

Thank you for shopping with Shiwani apparels. We appreciate your trust and support!